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Reviews
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Prescilla on Apr 20, 2024
5 out of 5 starsThis was my first cross stitch kit, everything was as expected. The instructions were clear, the colors are pretty and I had fun making it.
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Mary Jane on Apr 18, 2024
5 out of 5 starsArrived on time and was exactly as it was described. Can’t wait to start stitching!
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katie on Mar 26, 2024
5 out of 5 starsHaven't completed the stitching, but a great product! Very excited to get it done!
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Kathie on Mar 23, 2024
5 out of 5 starsGreat kit, all the supplies you need in 1 package! Thanks for the kit and for shipping fast! Great seller!
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Abbie on Mar 17, 2024
5 out of 5 starsgot this for my sister for Christmas. arrived quickly and just as described
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Catherine on Mar 4, 2024
5 out of 5 starsBeautiful kit and fast shipping looking forward to starting !
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Stephanie on Jan 31, 2024
5 out of 5 starsMy kit arrived quickly and is wonderful. Everything a beginner cross stitcher needed!
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Frequently asked questions
What are the estimated timelines for shipping?
Estimated timelines for shipping depend on the method you select.
Domestic (Within Canada):
Regular Post (FREE SHIPPING): Approx. 9 business days (tracking not included)
Xpress Post: 4-6 Business days (this option comes with tracking #)
To USA:
Chit Chats (FREE SHIPPING): 5-7 business days (tracking not included)
Chit Chats Express: 3-5 business Days (this option comes with Tracking #)
International (Everywhere Else)
* international orders are not being accepted at this time.
Please note that these are estimations, and package delivery timelines may be affected by weather, time of year (Christmas), and/or customs delays. Once the package is mailed, we cannot be responsible for delays that may occur.
Do you accept refunds/exchanges?
I generally do not accept returns or exchanges, but if you are truly unhappy with your product, I would like to help you in any way I can. Please contact me through Etsy conversations, and I'll do my very best to find a solution that works. If a refund is negotiated, the kit must be returned to me prior to issuing the refund. The cost of shipping would be as the purchasers expense.
My kit was damaged in the mail, what do I do?
I ensure that your package is wrapped properly prior mailing. Diana Watters Handmade cannot be held responsible for any damages that may occur while the package is in transit. That being said, I'm here to help! Contact me and we can talk about it.
There's a problem with my kit, help!
If for any reason there is a problem with your kit contents,
(ie. missing thread or needle, or a problem with the pattern), just get in touch with me, and we'll work it out together!
I am a one lady show, and little mistakes are bound to happen :)
Lost or Stolen packages
Diana Watters Handmade is not responsible for replacing lost or stolen packages.
Wrong Address attached to orders
We commit to shipping your product in a timely fashion, to the address provided. We will not be able to replace orders if you have provided an incorrect address with your order, and have not notified us of an address change prior to shipping.